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Evidence Sprint · ฿9,900

Two weeks reading what you already have, ranked into a priority list and a build roadmap. Credited back against any build.

What it includesWhat it includes
Government-funded programme · Thailand · 2025

Months of paperwork became one portal.

A foreign-investment programme ran entirely offline, and nobody could see where an application stood. Processing time came down by half.

A tall stack of paper folders and a rubber stamp on an office desk
Processing time

On the programme's own case load

−50%
Application progress

Visible to applicant and staff alike

Every stage
Steps in the path

Two existed only to chase paper

Six to four
An application tracking screen open on a laptop at a tidy desk

The problem

Registering under a government-funded foreign investment programme meant months of offline paperwork, local document requirements, and no visibility at all into where an application stood. Applicants phoned to ask. Staff dug through folders to answer, and much of the delay sat in steps that neither side could see.

What we did

Discovery sessions with the programme stakeholders to map the process people actually walked rather than the one the published guide described, then UX/UI design and a custom web application: document upload with validation on entry, overseas employee registration, visa management, appointment booking, and stage-by-stage tracking.

The result

Processing time halved on the programme's own case load. Wrong documents get caught on upload instead of six weeks later, appointments that needed a trip across town are a slot you pick, and every applicant can see the stage they are at without calling anyone.

Inside the work
01The service blueprint from the discovery sessions: every handoff, and every place an application stalled. Much of the waiting turned out to be steps neither side could see.
03Stage-by-stage tracking. The single feature that removed the most phone calls, for applicants and for the staff who used to reconstruct the answer.
02Document upload, built around the paperwork applicants already had rather than the forms the office preferred. Validation on entry is what removed the repeat submissions.
04Every line here was a step that used to need a person, a printer, or a journey across town.

Diagrams we drew from the measurement report, on a plain document background. No screenshots of the live site, and no client named: this was delivered white-label for another agency, so the name is not ours to share.

How the method ran
01Find

Sat with the people processing applications and mapped the real path, not the published one.

02Point

Ranked the failure points by how much waiting each one caused, and ignored the ones that only annoyed people.

03Build

Designed and built the portal around the top of that list: upload, registration, visas, booking, tracking.

04Prove

Measured against the programme's own case load. Processing time down by half.

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Thirty minutes, no pitch. You give us the URL when you book, we run your PageSpeed score and the AI visibility test before we speak, and you keep the findings. This case stays unnamed: it was freelance work for another agency, so the name is not ours to give.

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